TRAVEL Insurance Consultants (TIC)
has launched its app, which can be
downloaded by travellers to their
smartphone or tablet.
“This is an assistance app – not
transactional,” says Simmy Micheli,
sales and marketing manager. “It is
for the traveller to download, so that
when they get into trouble, they can
get in touch with TIC without
troubling the travel agent in the
middle of the night.”
The app has a chat feature that
travellers can access 24/7, putting
them in touch with TIC’s assistance
company in emergency. “If the GPS
on the phone is switched on, the chat
feature also supplies the assistance
company with the traveller’s exact
location,” says Simmy.
Travellers can also submit their
claims straight away. A list of the
information required for a submission
is accessible through the app.
Travellers can take photos of
receipts, police and airline reports
and other important documents and
send these attachments through
to TIC. “The submission will be
acknowledged, and TIC will update
the traveller on the progress of
the claim.”
TIC’s policy and schedule of
benefits are now also instantly
accessible via the app. “Travellers
will no longer need to search through
emails to find their policy, and there
is no need to print out your policy
documentation,” she says.
They can also email an insurance
letter for visa applications to an
embassy from the app.
TIC brings insurance to travellers’ fingertips
06 Nov 2019
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