Appointment

 Kim Taylor has

been appointed

customer

experience director

at Flight Centre

Travel Group. Kim

has been with the group for

nine years and will be directing

various strategies to enhance

its customer experience and

ensure the group delivers

amazing customer service.

 Louise

Harty has

been appointed

corporate

marketing leader

at FCTG. Louise

joined the group in 2017,

bringing with her

12 years of B2B marketing

experience. Louise hopes to

position each corporate brand

under the group as a leader to

grow its market share in the

country.

 Carlos Luis has

been appointed

commercial

manager at

FCTG, moving

from the position

of procurement

leader. Carlos has worked

in the industry for 16 years

and plans to explore new

opportunities and partnerships

for the group to turn its

attention to.

 Frank

Fitzpatrick has

been appointed

director, sales

development for

the Mid-Atlantic

region of the US

for South African Airways.

Frank will be responsible

for the airline’s business

development and passenger

sales generated through

national and regional travel

management companies,

retail travel agencies, travel

consortiums, tour operators

and consolidator accounts

in the Mid-Atlantic region.

Prior to joining SAA, Frank

worked at United Airlines in

sales management positions

on the West Coast where he

was responsible for strategic

business development and

sales planning.