ANOTHER phishing scam
is circulating the travel
industry, this time targeting
SAA customers.
An agent contacted TNW
after receiving an email that
appeared to be a booking
confirmation sent by SAA
and urging the recipient to
click on one of two links
to either print an itinerary
or cancel the ticket. The
agent became suspicious
as the wording was unusual
and she had not made any
bookings for her client.
She also noticed that,
when holding the cursor
over the links, they were
not actually directed to
the airline’s website.
“We would like to advise
our customers that this
phishing scam features from
time to time and targets
airline customers as a way
of getting to credit card
and Voyager log-in details,
as well as their personal
information,” says SAA
spokesperson, Tlali Tlali.
The scam involves e-mails
thanking customers for their
purchase, stating that their
booking is confirmed, giving
a booking reference number
as well as the credit card
charge and then asking the
customer to follow a link.
Tlali says these emails
are not from SAA. “We
advise that in the event
they receive such e-mails
they should delete them
immediately and not enter
any personal information.
“No matter how authentic
such emails may seem, any
email that has a link to an
Internet banking sign-on
page, or a page requesting
any personal or banking
information, is not from
SAA. In addition, customers
are advised never to click
on such a link as it will
take them to a fraudulent
website where their banking
details, including a PIN or
customer selected PIN may
be compromised.” He adds
that SAA will never include
a link that takes customers
directly to a log-in page.
