AGENTS are now able to
through-check clients flying
to Europe, thanks to a
recent codeshare between
KLM and kulula.com.
The kulula flights covered
include flights between
Cape Town and Durban,
Johannesburg and Cape
Town, Johannesburg and
Durban, Johannesburg and
East London, as well as
Johannesburg and George.
This development will
partially address a gap in the
market created when SAA
cancelled some domestic
routes, which were taken up
by Mango. This resulted in
a reduction in the number
of international flights with
through-check connections
(TNW January 10/17),
because Mango does not
have any codeshares or
interline agreements with
international carriers.
An agent told TNW that
this has been a ‘disaster’
for her clients. “They either
have to accept extended
stopovers between flights
or they are limited in terms
of when they can fly. They
also can’t through-check
baggage. The worst part is
the incompetence agents
experience when trying
to get assistance from
airlines.”
