SINCE mid-July, Mango’s
booking system has been
experiencing intermittent
downtime, leaving agents
unable to issue Mango
tickets on its own system,
or either of the GDSs that
display Mango content –
Amadeus and Travelport.
TNW understands that the
issue is with Mango’s own
system.
Mango told TNW last week
that it was aware of the
problem, which was a result
of the high volumes being
processed on its booking
engine.
“Migrations have been
put in place that restore
the system performance,
though due to the backlog
in the system, system
performance is still not
optimal. A dedicated team
is attending to the backlog,”
the airline said.
Agents have expressed
their frustration on Open
Jaw by Travelinfo.
They report that, when
they have been able to
make bookings on the GDS,
they have been unable to
get vendor locators, leaving
them unable to issue tickets
or having to wait hours
for vendor locators to be
generated.
Mary Shilleto, Thompsons
Travel ceo, told TNW that the
agency experienced difficulty
booking Mango flights on
the airline’s website as well
as on the GDS during the
week of August 20, although
the system was back up
when TNW spoke to her on
Tuesday, August 28.
Mary explained that
the previous week, when
bookings had been made on
the GDS, clients had arrived
at the airport only to find
that there was no record
of their bookings. “It has
inconvenienced customers
and agents.”
One agent, who asked not
to be named, told TNW that
as she had experienced
issues the whole week and
didn’t have time to wait for
the vendor locators, she was
only booking Mango where
clients specifically requested
the airline. “I am silently
boycotting Mango.
