EMIRATES is clamping down
on origin-destination and
married segment violations,
and is introducing a new
process of managing PNRs
to clamp down on these. A
document outlining segment
management guidelines
has been distributed to the
trade. Emirates says ADMs
will be issued to recover the
funds the airline loses should
violations occur.
GDS users are now being
notified through SSR OTHS
messages on their PNR when
potential violations have
occurred that may result in
ADMs. Examples of SSR
violation messages that may
be sent out include ‘ADM
applies due booking out of
sequence’, ‘Possible ADM due
BKD incomplete OD pair’ and
‘ADMNBO booked as violation’.
The guidelines explain
that even if a lower booking
class is available separately
on two sectors of a flight
when requested independently,
no attempt should be made
to link it to a long-haul
destination fare.
It also states that when
requesting a fresh availability,
agents are required to book
in sequence of travel. An
agent who books the airline
frequently told TNW: “If,
as an example, you are
booking a JohannesburgNew York ticket, you must
not first book the New
York-Johannesburg flights
on August 20, followed by
Johannesburg-New York on
August 10. It is important
to book all flights in the
sequence of travel in order
to avoid being issued with an
ADM.”
The airline also specifies
that the entire connection
must be sold together for
married segments and that
marriages are effective for
both waitlisted and confirmed
segments.
The agent says, to the best
of his knowledge, Emirates
was currently the only airline
sending out SSR messages
warning of potential segment
violation ADMs.
Emirates says ADMs for
these violations will cost
US$250 (R3 545) for oneway economy-class tickets;
$400 (R5 674) for return
economy-class tickets;
$400 (R5 674) for oneway business- or first-class
tickets; and $700 (R9 929)
for return business- or firstclass tickets. ADMs are
issued in the local currency
of the POS.
