“THERE is a big step
change in Travelport’s
ability to deliver new
product and technologies
to customers.”
Nick Dagg, Travelport’s
agency chief commercial
officer, was responding
to agents’ concerns that
the technology company
had, in the past, failed
to deliver on promised
solutions. Agents, on
the side-lines of the
conference, told TNW
that, while they were
excited about the new
products showcased
at the event, past
experience made them
question if and when
these technologies would
be deployed in the SA
market.
“We’ve changed how
we develop product to a
Scale Agile framework,
so we are continuously
delivering capability
into a live production
environment. This has
made us much more
predictable in how
we deliver product to
market,” he told TNW.
Nick joined the
Travelport team in 2018
to head the global
agency sales function.
“When I joined the
business, together with
the leadership team,
a number of changes
were implemented to
enable Travelport to really
respond to customers.”
Nick, who worked
closely with Gordon
Wilson before he
stepped down in July
this year, said Gordon’s
passion for the South
African market had
rubbed off on him. “In
SA I see a growing
market, a great footprint
and tremendous
partnerships. I have
a job of work to do to
ensure we build those
connections from our
corporate centre, so
we don’t lose the
connections Gordon
established in the
market.”
Delisting from the New
York Stock Exchange and
going private has also
afforded the company
opportunities, enabling
the tech company to
make better investment
decisions.
“We are looking at
where the market will be
in the next two, three,
four years and are in
the process of designing
our next-generation
platform, which will be
a single core platform,
supported by world-class
API technology and user
interface,” Nick said.
“The aim is to simplify
how customers work with
us, and how they engage
with their clients in a
holistic B2B2C solution.”
Delivering the goods
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