The effects of COVID-19 on the travel industry have increased long-standing frustrations between airlines and agents about the decision-making processes within Iata’s existing Travel Agency Programme. In this webcast, ceo of Asata, Otto de Vries, discusses these frustrations with Travel News journalist Sarah Robertson and puts forward some ideas on how a new agent-airline model could evolve post-COVID. The video quality of this Zoom interview was too poor to use, but it is well worth a listen.
