FlySafair scored an average on-time performance of 94% for 2018,
according to statistics published by Acsa, making it top of the class for
punctuality. “On-time performance is indisputably the most important
factor when it comes to an airline’s customer satisfaction rating, with
a correlation between these scores judged to be over 63%. FlySafair
has shown that being affordable does not mean you have to sacrifice
good customer service,” says Kirby Gordon, FlySafair’s head of sales
and distribution
Photocap: Soaring in service!
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