ROYAL Caribbean
International has
added a new feature
to Espresso, its travel
agent reservation system,
that will allow agents to
transfer individual client
bookings into larger group
reservations.
The new feature applies
to all Royal Caribbean’s
brands, including Celebrity
Cruises and Azamara Club
Cruises, and is intended
to give agents more
online control over their
bookings.
“The feature will be
available for promotional
and family groups but not
incentives,” says groups
and incentives manager
of Cruises International,
Lizaan Schnettler adding
that other terms and
conditions for the feature
will apply.
Over the last year, Royal
Caribbean has upgraded
Espresso to make it
easier for agents to push
through group bookings.
In November a feature
was introduced that
allowed agents to reserve
specific staterooms not in
their group block.
Other improvements
include a feature that
allows agents to book
into headquarter groups
and to share and
purchase group amenity
points.
New Feature added to RIC res system
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