NB: This article referred to the restoration of flights after an IT outage at LH Group. However it has been superseded by a strike at German Airports which means that all LH flights to South Africa today, Friday Feb 17, have been cancelled.
Flights were up and back to normal for Lufthansa following yesterday’s technological failure. The airline also discovered the cause of the IT outage: a drill had cut into four fibre optic cables from German telecommunications company Deutsche Telekom during third-party construction work on a rail line in Frankfurt.
Two of those cables have been repaired so far by technicians. “We are continuing to work at high pressure on the repairs,” a statement on Deutsche Telekom’s website reads. “The situation is improving continuously.”
Lufthansa has tweeted a string of updates on the situation, urging passengers to check their website for flight information.
“In the event of a cancellation, Lufthansa will rebook you on another flight free of charge and usually automatically and inform you via your mobile phone number. Due to the IT failure, however, there may also be delays and cancellations. If you do not receive a message from Lufthansa, please check the current status of your booking,” the airline states.
Guests on purely domestic flights and to/from Salzburg and Basel are advised to substitute transport with Deutsche Bahn up to and including this Sunday (February 19). The flight ticket can be converted free of charge using the Deutsche Bahn website.
